Dear distinguished guest: We thank you for your visit to the earthquake shop. These terms and conditions protect us, our valued customers, and any visitor who uses this site. Please read the following terms carefully before using the site. The user agrees that access to and use of the site is subject to the terms and conditions below. If you object to any of these terms, please contact us before completing the purchase


The earthquake store reserves the right to change, amend or add to or remove parts of the terms of use and the provisions at any time. The changes will take effect when they are posted on the site without notice. Therefore, please review the terms of use and terms regularly for all updates. Your continued use of the site constitutes your acceptance of all changes being made to the terms and conditions.



Trademarks and Copyright


All intellectual property rights, whether registered or not registered on the site, and all information and designs on the site are considered the property of the earthquake store in the Kingdom of Saudi Arabia, the city of Riyadh, the owner of the earthquake shop, and that all the content of the site is also protected by copyright as it is a collective work subject to Laws of Saudi Arabia's copyright and international agreements. All rights reserved.


Third parties


We use the site of an earthquake with third parties, in the process of payment and shipping, in the event of any failure of these parties, we promise to take care of the matter and deal with it with the third party, but any failure of one of these parties is outside the scope of our responsibility.


Shipping


An earthquake store will ship the order to the address you are provided with. Shipping takes a maximum of one to three business days, depending on the region of residence in the Kingdom of Saudi Arabia.


Damaged products


An earthquake store guarantees that all products are new, unused, and undamaged. However, if there is any damage to the product, we kindly ask you to inform us within three days of receiving the product. An earthquake store will replace the product at no cost.



Replacement and returns:


To ensure that we provide the best customer service, all your purchases from the earthquake store are replaceable and returnable within 7 days of their arrival to you. All you need is:


Ensure that it remains in its original condition.


Fill out the return request form, and you will be contacted directly.


Replacement and return terms and conditions:


The replacement and return policy includes all earthquake shop products.


In the event that a wrong product arrives at you, or a shipment arrives in an incorrect condition, the earthquake store bears all shipping and exchange costs, and in the event that you want to exchange or return for any other reason, the earthquake store does not bear any shipping costs that result.


The customer does not have the right to cash back against returning the products that he obtained through the purchase of reward points, as he is compensated with reward points.


In the event that the customer gets a free credit or a free purchase voucher, he is not entitled to convert the balance into cash.


The earthquake store returns the amounts in the form of a cash balance in the customer’s account in the store once the returned shipments arrive at the store, or it sends the amount back to the customer’s account in a period of no less than a week after contacting the customer and taking his information clearly.


In the event that the customer purchases the products via Visa or MasterCard cards, and the customer wishes to recover the amount, compensation will be made by returning the payment to the same Visa or Master Card that was purchased, and the recovery period is subject to the policy of the bank (or electronic payment medium) supplied to the service.


In the event that the customer receives free shipping in exchange for purchasing products worth more than (350 riyals) and wishes to return the products, an earthquake store is entitled to recalculate the free shipping cost.


Communication



To contact us, you can send an email to our email: info@zelzall.com